Opportunities
at Adheris Health

Our professional opportunities help you reach your career goals.

Headquartered in Burlington, Massachusetts, with additional offices in Blue Bell, PA, Parsippany, NJ, and Tampa, FL, we thrive on the entrepreneurial spirit of a small company bolstered by the resources and security of belonging to a larger company, inVentiv Health.

Whether you are a clinical pharmacist, an analyst or an accountant, we look for employees who are excited to:

  • Join our important mission, doing work that matters
  • Work on small teams with visibility
  • Advance within a growing organization
  • Work in a professional but informal office environment
  • Gain broad pharmaceutical industry knowledge

If this sounds like you, we’d love to hear from you.

Contact us about current job offerings and submit your résumé

Current Opportunities

Direct Mail Production Coordinator

Burlington, MA

Adheris Health is an innovative leader in patient education, research, and strategy for retail pharmacy and pharmaceutical manufacturers. We design and administer programs aimed to manage chronic disease, educate patients about their condition, and increase patient compliance.

Responsibilities

We are currently seeking a team oriented, highly motivated individual to join our direct mail department assisting several off-site fulfillment houses in the completion of patient mailings, inventory control management, and to resolve problems as they arise. Your challenges will include working in a fast-paced environment, daily problem solving of unique issues that arise, while at the same time remaining organized in order to successfully multi-task and track changes in inventory and status of programs through the department.

  • Maintain inventory levels at fulfillment houses so that communications can be mailed within Adheris Health guidelines.
  • Strong interpersonal skills working collaboratively with fulfillment houses and other departments within the company.
  • Direct Contact with internal Account Managers and clients to place orders for inserts.
  • Understand Postal rules and regulations regarding First Class mail.
  • Process undeliverable mail from USPS to be brought into proprietary applications.
  • Work with finance group in verification of data exported and pull information as needed for auditing.

Requirements

  • Bachelor’s Degree or HS diploma and 2+ years of relevant experience. Recent college grads considered.
  • Solid experience with Microsoft Office Suite with particular strength in Excel.
  • Well organized with excellent communication skills.
  • Detail oriented with demonstrated ability to manage multiple projects and competing deadlines.
  • Ability to follow thru on tasks and work independently.
  • Previous experience with inventory control and/or in a fulfillment environment preferred but not required.
  • Occasional day travel to mail facility in Maine for auditing and inventory control.

Direct Mail Production Coordinator (Part Time)

Burlington, MA

Adheris Health is an innovative leader in patient education, research, and strategy for retail pharmacy and pharmaceutical manufacturers. We design and administer programs aimed to manage chronic disease, educate patients about their condition, and increase patient compliance.

Responsibilities

We are currently seeking a team oriented, highly motivated individual to work part-time (25-30 hours) in our direct mail department assisting several off-site fulfillment houses in the completion of patient mailings, inventory control management, and to resolve problems as they arise. Your challenges will include working in a fast-paced environment, daily problem solving of unique issues that arise, while at the same time remaining organized in order to successfully multi-task and track changes in inventory and status of programs through the department.

  • Maintain inventory levels at fulfillment houses so that communications can be mailed within Adheris Health guidelines.
  • Strong interpersonal skills working collaboratively with fulfillment houses and other departments within the company.
  • Direct Contact with internal Account Managers and clients to place orders for inserts.
  • Understand Postal rules and regulations regarding First Class mail.
  • Process undeliverable mail from USPS to be brought into proprietary applications.
  • Work with finance group in verification of data exported and pull information as needed for auditing.

Requirements

  • Bachelor’s Degree or HS diploma and 2+ years of relevant experience. Recent college grads considered.
  • Solid experience with Microsoft Office Suite with particular strength in Excel.
  • Well organized with excellent communication skills.
  • Detail oriented with demonstrated ability to manage multiple projects and competing deadlines.
  • Ability to follow thru on tasks and work independently.
  • Previous experience with inventory control and/or in a fulfillment environment preferred but not required.
  • Occasional day travel to mail facility in Maine for auditing and inventory control.

Project Coordinator (Temp to Perm)

Location Flexible

The Project Coordinator is responsible for maintaining database integrity for highly visible and complex manufacturer and retailer programs. From a program’s setup through to its execution, the Project Coordinator is responsible for program evaluation, data requirements and quality checks to ensure the client’s objectives are met. This position serves as a knowledge center for internal customers regarding systems and program design, and is a resource for testing new functionality.

Duties and Responsibilities

  • Perform quality checks for all program delivery types; including in-pharmacy communications, direct mail, IVR and digital program execution. Use attention to detail and critical thinking skills to complete checks.
  • Monitor timely program executions through internal processes to meet operations and marketplace deadline requirements.
  • Execute and complete all steps required for program execution through processes.
  • Consult internal account representatives to understand client objectives and program execution strategy.
  • Process new programs and updates to meet client objectives.
  • Set up program data using thier appropriate applications and systems.
  • Perform quality checks for program delivery types: in pharmacy, at home, in office, digital and IVR communications.
  • Ensure products are completed to meet Operations requirements for the marketplace deadlines.
  • Develop a strong understanding of all products, processes and internal systems.
  • Research and resolve executional issues. Assist internal partners in troubleshooting program issues that may arise.
  • Process retailer exceptions to adhere to retail chain requirements and legal restrictions.
  • Ensure comprehensive understanding of assigned subject matter topics. Create and update documentation on Client Operations related topics.
  • Consult internal clients on system capabilities and functionality, making recommendations based on process knowlege to best serve both the clients’ and business objectives.
  • Assist with training team members and internal clients.
  • Other duties and special assignments.

Competencies

  • Technical/Professional Knowledge and Skills: Ability to achieve the level of technical knowledge and professional skills with the application and query tools used to perform duties and responsibilities. Keep up with current developments and trends in area of expertise. Display a strong work ethic demonstrated in attendance, punctuality, maturity and dedication.
  • Initiating Action: Use you product know-how to anticipate the consequences of decisions. Take prompt action and proactively communicate recommendations to meet a program’s requirements.
  • Quality Orientation and Managing Workflow: Maintain stable performance and positive attitude when managing workflow to meet demanding deadlines. Organization in work habits to ensure work is thoroughly completed with the highest quality.
  • Adaptability: Ability to change and manage priorities to meet multiple deadlines. Ability to adjust to new structures, processes and requirements.
  • Communication: Clearly and effective communicate information and ideas.
  • Collaboration: Work effectively and cooperatively with team and internal clients.

Education and Experience

  • Associate or non-specific Bachelor’s degree.
  • 2-3 years professional experience preferred. Healthcare business experience a plus.

Special Skills

  • Detail oriented
  • Mathematical and analytical skills
  • Critical thinking
  • Understanding data concepts
  • Ability to learn internal applications
  • Effective and accurate verbal and written skills
  • Proficient in Microsoft Office software
  • Database query applications a plus

Senior Business Analyst

Burlington, MA

The Senior Business Analyst provides liaison and analysis services among stakeholders in order to understand the product departments IT needs and operations elements required to support the products success. The Senior Business Analyst recommends technology solutions that enable the product team to achieve its operational goals. The Senior Business Analyst assists in Integration and acceptance testing, supports the development of training and implementation material, participates in the implementation, and provides post-implementation support/analysis.

Responsibilities

  • Lead IT efforts to elicit, analyze, and document Business Requirements/user stories, Functional Specifications, Business Process Flow (analyze, model and diagram business processes - both 'as-is' and 'to-be'), Business Process Mapping using BPMN (Business Process Modeling Notation) notation, and Modeling. Use SharePoint application as a document management and collaboration tool.
  • Liaison with the product management team and IT technical team to communicate business goals, processes and requirements.
  • Work in conjunction with IT Software development team to oversee and participate in designing and developing technical functionality to translate business requirements into IT solutions.
  • Work with internal and external customers to build application prototypes and manage the creation of system and process representations to validate that the built product matches user’s needs
  • Conduct Joint Application Development (JAD) sessions and interview Subject Matter Experts (SMEs), asking detailed functionality aspects of business process and updating the information to the requirements in an understandable format.
  • Create Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams as well as Data Flow Diagrams, Entity Relationship Diagrams, and Flow Charts using MS Visio or Rational Rose.
  • Work with the Software Quality Assurance team to develop and direct software system testing and validation procedures, including reviewing and approving test scripts for system integration testing, user acceptance testing, and quality assurance testing to ensure system changes align with business requirements.
  • Review and approve test scripts, project expected results, and verify functional integrity of the system design.
  • Develop traceability matrices and ensure the alignment and tracking of requirements, functionality specifications and test cases.
  • Provide guidance and share knowledge with team members while identifying and resolving complex system production support issues, which include partnering with the Software development team to detect root causes, and working with end users to identify technical requirements gaps.
  • Develop detailed gap analysis including current state, desired state, gap and proposed IT application resolution based on priorities.
  • Lead end user training initiatives by developing training programs, training documentation and conduct training sessions.
  • 10% domestic travel as required by client projects.

Minimum Requirements

  • Bachelor’s degree or foreign equivalent in Business, Computer Science, Information Systems or related discipline followed by 5 years of progressive post-baccalaureate experience as a Computer Software professional performing business analysis.
  • Experience must include the following, which may be gained concurrently:
    • Demonstrated knowledge of administration functions within healthcare industry, including, HIPPA, HiTech, Provider care and Pharmacy processes;
    • 2 years of experience using enterprise requirements elicitation and bug management tools including TFS, JIRA and using SharePoint application;
    • Demonstrated knowledge of Waterfall and Agile Scrum, including working on Agile teams, defining User Stories and requirements analysis, design, development, testing, implementation and support;
    • Demonstrated experience with relational databases including writing SQL queries, procedures and functions to compare and analyze data consistency issues;
    • Demonstrated ability to gather requirements or user stories by facilitating Joint Application Development (JAD) sessions and conducting end user interviews and translating them to functional specifications for developers including using business modeling techniques, process, workflow modeling and use cases; and
    • Demonstrated ability to create Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams as well as Data Flow Diagrams, Entity Relationship Diagrams, and Flow Charts using MS Visio or Rational Rose.
  • Employer will also accept a Master’s degree and three years of described experience. Any suitable combination of education, training or experience is acceptable.

NOTE: the above statements are intended to describe the general nature and level of work being performed by incumbents. They are not intended to be an exhaustive list of all responsibilities, duties and skills required by all incumbents. Incumbents may perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to add to or change the duties of the position at any time.

To apply for a full-time position with excellent benefits at Adheris Health, please submit your résumé online or fax it to 781-229-8878.

Adheris Health, an inVentiv Health company, is an Equal Opportunity Employer, M/F/D/V that values the strength that diversity brings to the workplace.